Thank you for shopping with Om Lakshmi Narayan. We aim to ensure that your products reach you in perfect condition and within the promised timeframe. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Once your order has been processed and shipped, you will receive an email or SMS notification with tracking details.

  • Orders placed after business hours or on holidays will be processed the next working day.

2. Shipping Coverage

  • We currently ship across India through our trusted courier partners.

  • Delivery in remote or restricted areas may take additional time or be subject to courier availability.

3. Delivery Time

  • Standard delivery time is 3–7 business days, depending on your location.

  • Delays may occur due to unforeseen factors such as weather conditions, courier issues, or high-demand periods (festivals, sales, etc.).

  • We are not responsible for delays caused by third-party courier services.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

  • We may offer free shipping promotions on certain products or minimum order amounts — these will be clearly mentioned on the website.

5. Tracking Your Order

  • Once shipped, you will receive a tracking link via email or SMS.

  • You can use this link to check the real-time status of your delivery.

  • If your tracking number shows “Delivered” but you haven’t received the package, please contact us within 24 hours.

6. Incorrect Address / Delivery Issues

  • Please ensure your shipping address and contact details are accurate before confirming your order.

  • We are not responsible for non-delivery due to incorrect address details provided by the customer.

  • Re-shipping charges may apply if the order is returned to us due to an incorrect or incomplete address.

7. Damaged or Missing Items

  • In the unlikely event that your product arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos and order details.

  • We will review the issue and arrange a replacement or refund, as applicable.

8. International Shipping

  • Currently, we do not offer international shipping.

  • We plan to expand globally in the future — updates will be shared on our website and social media channels.

9. Contact Us

If you have any questions about your order or shipping status, please contact our support team:

Om Lakshmi Narayan
Email: info@omlakshminarayan.com